Privacy Policy

1. Introduction

National Energy Grants ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

We are the data controller for the personal information we hold about you. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal information:

Contact Information:

• Full name
• Address (including postcode)
• Phone number
• Email address

Property Information:

• Property type and age
• Current heating system details
• Energy efficiency measures already installed
• Property ownership status

Financial Information:

• Household income (for eligibility assessment)
• Benefit entitlements
• Council tax band

Technical Information:

• IP address
• Browser type and version
• Pages visited on our website
• Time and date of visits

3. How We Collect Your Information

We collect your information through:

• Online forms on our website
• Phone conversations when you call our helpline
• Email correspondence
• Property surveys conducted by our partners
• Cookies and similar technologies on our website

4. How We Use Your Information

We use your personal information for the following purposes:

• Eligibility Assessment: To determine if you qualify for government energy schemes
• Service Provision: To arrange surveys and installations through approved contractors
• Communication: To contact you about your application and provide updates
• Legal Compliance: To comply with regulatory requirements
• Service Improvement: To improve our website and services
• Marketing: With your consent, to send information about relevant energy schemes

5. Legal Basis for Processing

We process your personal data based on:

• Legitimate Interest: For eligibility assessments and service provision
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with government scheme requirements
• Contract: To fulfill our services to you

6. Who We Share Your Information With

We may share your personal information with:

• Approved Installers: TrustMark registered contractors for surveys and installations
• Energy Companies: For ECO4 and other energy company obligation schemes
• Government Bodies: When required for scheme administration
• Service Providers: IT support, website hosting, and communication services
• Legal Authorities: When required by law or regulation

We do not sell or rent your personal information to third parties for marketing purposes.

7. Data Retention

We retain your personal information for:

• Active Applications: Until completion of installation or application withdrawal
• Completed Installations: 7 years for warranty and compliance purposes
• Marketing Consent: Until you withdraw consent or we determine it's no longer needed
• Website Data: 2 years for analytics and improvement purposes

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• SSL encryption for data transmission
• Secure servers and regular security updates
• Access controls and staff training
• Regular security assessments
• Data backup and recovery procedures

9. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Ask us to limit how we use your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Remove consent for marketing or cookies at any time

10. Cookies Policy

Our website uses cookies to:

• Ensure the website functions properly
• Analyze website traffic and user behavior
• Improve user experience
• Remember your preferences

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

• Phone: 0800 123 4567
• Email: privacy@nationalenergygrants.co.uk
• Address: National Energy Grants, 123 High Street, London, UK, SW1A 1AA

15. Data Protection Authority

If you're not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF